Institute of Banking Personnel Selection (IBPS), Common Recruitment Process (CRP) for Customer Service Associate (CSA) Recruitment 2027-28 (11403 Vacancies)

Short Info : Institute of Banking Personnel Selection (IBPS), has released the notification for Common Recruitment Process (CRP) for Customer Service Associate (CSA) Recruitment 2027-28 (11403 Vacancies). Those who are interested in this Recruitment and fulfill the eligibility can apply Online from 01 August, 2026 From to 21 August, 2026. For the information of eligibility, age limit, selection procedure, syllabus in recruitment, read the notification and then apply.

Important Dates

Application Start Date

01 August, 2026

Last Date For Applying Online

21 August, 2026

Last Date For Paying Exam Fees

21 August, 2026

Prelims Exam Date

10-11 October, 2026

Mains Exam Date

27 December, 2026

Eligibility Details

Minimum Age

20 Years (As on 01 August, 2026)

Maximum Age

28 Years (As on 01 August, 2026)

Age Relaxation

As Per Rules.

Application Fees Info

SC / ST / PwBD / ESM / DESM Candidates

175 Rs./-

For All Other Candidates

850 Rs./-

Payment Mode

Online Through Debit Card / Credit Card / Net Banking.

Vacancy Info

Institute of Banking Personnel Selection (IBPS), Common Recruitment Process (CRP) for Customer Service Associate (CSA) Recruitment 2027-28 (11403 Vacancies) - Total Post & Qualification
Post Name	Total Post	Qualification
Customer Service Associate (CSA) / Clerk	11403	Any Bachelor’s Degree, Computer Knowledge, Knowledge of Local Language.
Prelims Exam Pattern

Negative Marking : 1/4th
Subject	Questions	Marks	Duration
English	30	30	20 Mins
Numerical Ability	35	35	20 Mins
Reasoning Ability	35	35	20 Mins
Total	100	100	01 Hour
Mains Exam Pattern

Negative Marking : 1/4th
Subject	Questions	Marks	Duration
General / Financial Awareness	40	50	20 Mins
General English	40	40	35 Mins
Reasoning Ability	40	60	35 Mins
Quantitative Aptitude	40	50	35 Mins
Total	160	200	125 Mins
How to Apply?
Step 1 : Go to the official IBPS website at www.ibps.in and click on the CRP CSA link on the home page. Step 2 : Click on "CLICK HERE TO APPLY ONLINE FOR CRP- Customer Service Associates (CRP-CSA-XVI)" to open the online application form. Step 3 : Select "CLICK HERE FOR NEW REGISTRATION" and enter your basic information to generate a provisional registration number and password. Step 4 : Upload scanned copies of your photograph, signature, left thumb impression, handwritten declaration, and required certificates following the official specifications. Step 5 : Capture and upload a live photograph using a webcam or mobile phone during the registration process. Step 6 : Review all entered details carefully using the "SAVE AND NEXT" feature, as no data changes can be made after final submission. Step 7 : Pay the required application fees/intimation charges online using a Debit Card, Credit Card, Internet Banking, IMPS, Cash Cards/Mobile Wallets, or UPI. Step 8 : Download and print the generated e-receipt and the final online application form for your records.
Selection Process
Online Preliminary Examination : Candidates must first clear the objective test covering English Language, Numerical Ability, and Reasoning Ability. Online Main Examination : Shortlisted candidates from the preliminary round must appear for the main objective test covering General/Financial Awareness, General English, Reasoning Ability, and Quantitative Aptitude. Local Language Proficiency Test (LLPT) : Candidates who qualify the Online Main Examination and Provisional Allotment must pass a marks-based, qualifying test in the specified local language of the chosen State/UT (unless exempted by 10th standard or higher mark sheets/certificates). Provisional Allotment : Based on merit-cum-preference, vacancies, and reservation guidelines, candidates who clear the main exam and language test are provisionally allotted to one of the participating banks. Document Verification & Joining : Provisionally allotted candidates must produce original eligibility documents (such as educational certificates, caste/category proofs, and ID verification) at the allotted bank to complete final recruitment.